Synqo Material Return froms

Material Return form

You must attach this form duly completed. As long as you have respected all the requirements SYNQO GROWSOLUTIONS S.L. will pay you the total amount of the articles, deducting them from future invoices or in their absence from the new material.

Return from (EN) Formulario Devolución (ES) Rückgabeformular (DE)

RETURN POLICY

> ITEMS DAMAGED IN TRANSIT OR MISSING TRANSPORT:

IMPORTANT: Before signing the delivery note of the order, it is essential to check the parcels received. In case you notice any visible damage or absence of some parcels according to the transport document, please inform the carrier, and write it explicitly on the delivery note for later claim, such as “one pallet damaged before unloading”. In case of damaged goods, it is also essential to take some pictures BEFORE the goods are unpacked, and if possible, before the goods are unloaded from the truck. A generic notice such as “pending review” on the delivery note will NOT be considered valid in the case of visible damages.

In the case of damages that could only be visible after unpacking and checking the goods (unnoticeable damages), or missing goods within the parcel, it is essential that you inform Synqo GrowSolutions within 7 natural days after receipt of the goods. Any claim after those 7 days will NOT be considered valid. If there is a significant damage such as multiple broken boxes, that was not reported on the transport document, the claimer needs to share pictures or any proof that the damage happened before handling the items within their facilities, even if not reported on the transport document.

> RETURN OF PRODUCTS:

• No returns will be accepted after 3 months from the invoice date.

Unjustified returns of goods after 30 days of receipt, will have a penalty of 20% of its invoice price. After 2 months, the depreciation will be proportional to the time elapsed, and always after checking the good condition of the product and packaging. For this, the return authorization is required by means of the completed application form. Shipping costs will always be borne by the customer.

> DEFECTIVE OR DAMAGED PRODUCT:

To request the return of a defective or damaged product, the “Request for Return” form must be completed. Once completed, you must send a copy along with the returned items or products. If it falls within the warranty period, it will be repaired free of charge. If the reason for the repair is due to misuse or is out of warranty period, the repair will be paid by the customer.

For any doubt or clarification please send an email to info@synqo.eu.

ALL RETURNS WILL BE SENT TO:

SYNQO GROWSOLUTIONS
Carrer de la Volta dels Garrofers 43, 08340 Vilassar de Mar, Barcelona, Spain